Dewallet is a trademark of Dharmochy-Tech LTD CAC REG NO.2671248.
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Please can you tell me more about the exchange of excess Airtime for cash service?
AirtimeForCash is a safe, fast, and easy way to convert your airtime to cash. MTN, Airtel, and Glo can be converted, but only MTN is automated for now.
I have sent the airtime to the number, but i haven't received the airtime.
Please note that payment will be made within 3 hours upon confirmation. Please ensure the following is completed to avoid delays.
- The receipts are attached for confirmation (Airtel and GLO. MTN is fully automated)
- The account number inserted is a valid account number
- The phone number that made the transfer is valid and correct
I didn't get the exact amount i sent to the number, Why?
Kindly note that each network has a set amount to be paid. You would get a view into how much you would be paid for each transaction.
Do I need to be verified before I am able to exchange my airtime?
Yes, you need to be verified to be able to use the airtime for cash service.
The order has been completed, but i haven't received my payment?
Apologies, this might be an issue with the bank. Kindly hold on. If you haven’t received your payment in 3 hours, please reach out to customer support.
Do you convert bonus airtime?
No, conversion of bonus airtime is not possible on any network, so we do not accept bonus airtime for conversion.
Do you refund airtime?
No, we don’t. All airtime converted to cash will be paid within 3 hours of sale completion. Please note that transfers lower that the acceptable amount will neither be paid or refunded
How can I view my data balance?
Dial *323*4# or *323*3# for MTN and *323# for other networks.
I did not get the exact amount I subscribed for. What happened?
That is the amount you should receive from your service provider. You can confirm this from your service provider by dialing *312#. You can contact the support for further assistance.
I got a message that the data was received, but i can't find the data in my balance
For MTN: Please dial *323*4#, For AIRTEL: you have a pending loan yet to be settled, which is why your data is not appearing. Kindly contact support for assistance on this.
How can I view my airtime balance?
Dial *310# on all networks
My order shows success, but my decoder is yet to be active, Why?
This is from your cable provider. Be rest assured that the order will be duly completed and your decoder will be activated shortly.
My order shows success, but my decoder is yet to be active, Why?
This is from your cable provider. Be rest assured that the order will be duly completed and your decoder will be activated shortly.
I placed an order, and I've received a 'completed notification', but I've not seen my order
Apologies for the delay. Kindly contact customer support with the details of your order so we can help you investigate the cause of the delay.
How do I refer a friend?
You can refer a friend by giving them your referral code, which they can then use during their verification. You can get this code from your profile page.
Can I transfer my money out of my account to my bank?
No, Dewallet does not support that.
Can I transfer my money to another Dewallet account?
Yes, all you need to do is click the send icon on your dashboard and follow the instructions to proceed.
I am not getting the required OTP for my account?
Apologies about that. Please contact us on any of our alternate platforms so we can assist you further.
I want to change my pin
You can change your pin from your profile page.
- Go to your profile
- Select settings
- Choose a wallet pin and follow the shown prompts to reset or change your pin
I placed an order to the wrong Number, what can I do to reverse it?
Only orders sent to the wrong networks (MTN to GLO, for example) can be reversed. You can contact customer support for assistance if this is the case. If you mistakenly sent MTN data to an MTN number, it can not be reversed.
Can you reduce the prices of your services?
No, we can’t. The prices we offer are the best possible rates for your convenience. You can periodically check our app for discounts and bonuses.
I haven't received my token
Apologies, kindly contact our customer support team with the details of your order so they can help you with it.
The token I received is not working.
The token generated for you is the exact one from your distribution company. It would only work on your meter. Ensure that you have completed the following:
1. There is a power supply to your meter (not generator or solar power)
2. The meter is upgraded, and KCT is verified
3. There is no large deficit on the meter
If all of this is in place and the token is still not received, we advise you to reach out to your distribution company for assistance with the meter
1. There is a power supply to your meter (not generator or solar power)
2. The meter is upgraded, and KCT is verified
3. There is no large deficit on the meter
If all of this is in place and the token is still not received, we advise you to reach out to your distribution company for assistance with the meter
How do I upgrade my meter?
You can upgrade your meter by visiting your distribution’s KCT page to initiate the upgrade process?
My account is suspended, and I was asked to verify
Kindly proceed to verify your KYC information. You can verify this by clicking on either your GTBank Account or Providus Account or selecting the Airtime for case section on your dashboard.
My account was deactivated, and i was asked to contact customer support
Kindly contact the support for further assistance on reactivating your account.
Why are there charges on BVN verification?
The charges are due to the cost of verifying your account information from the required provider.
Why do you need my BVN?
Due to the requirement by CBN that all financial companies ask their customers to verify their customers information for continued service, we are required to collect your BVN information to be able to provide some of our services.
Hope my information is safe?
Your BVN information is safe and is only used for the verification of your account. Nothing else.
I don't have a BVN. Can i use my NIN instead?
At the moment, only BVN verification is available
Still have questions?
Here’s a little more about how we operate. Got a more specific question? Feel free to get in touch.
